Refund policy

 

Thank you for shopping at Doughy Shop. We are dedicated to providing high-quality stress-relief toys and want you to be completely satisfied with your purchase.

Return Policy If for any reason you are not satisfied with your purchase, we accept returns. Please contact us to request a return within 30 days of receiving your item.

  • Conditions for Return: Items must be in their original condition, unused, and in the original packaging.

  • Return Process: Please send an email to dodinhh.iep951@gmail.com with your order number and the reason for the return. Our customer service team will provide you with return instructions and the return address.

Refund Process Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your refund.

  • The refund will be credited back to your original payment method.

  • Processing time typically takes 5-10 business days, depending on your bank or payment provider.

Return Shipping Costs

  • If the return is due to a product defect or an error on our part (e.g., incorrect item shipped), we will cover the return shipping costs.

  • If the return is due to customer preference (e.g., change of mind, no longer needed), the customer is responsible for the return shipping costs.

Damaged or Missing Items If you receive a damaged item, please contact us within 48 hours of receiving your package and include photos of the damage. We will arrange a free replacement or a full refund for you.

Contact Us If you have any questions regarding our return and refund policy, please feel free to reach out to us at:

  • Email: dodinhh.iep951@gmail.com